CANCELLATION POLICY
Each tour has its own cancellation policy, which is detailed on the respective tour description page. The following cancellation terms apply only to those tours that do not specify a cancellation policy on their description page:
- 60 days or more prior to arrival: 10% of the tour/service cost
- 59 days to 30 days prior to arrival: 20% of the tour/service cost
- 29 days to 15 days prior to arrival: 25% of the tour/service cost
- 14 days to 08 days prior to arrival: 50% of the tour/service cost
- 07 days or less prior to arrival, or in case of no show: NO REFUND
REFUND POLICY
Regarding refunds for unused or unutilised services (which are paid for and cancelled in advance), the refund amount will be calculated based on the cancellation policy outlined above. The refunded amount will be credited to the person who made the payment to us. Please note that the refund process may take 2 to 4 weeks due to banking procedures. If the refund is made to a credit card or bank account, applicable bank charges will be deducted from the refund amount.